Privacy Policy
Privacy Policy – Lumadro Hotel & Casino
At Lumadro Hotel & Casino, your privacy and trust are of the utmost importance to us. Whether you’re planning your visit, booking accommodations, or exploring our wide range of amenities, we are committed to protecting your personal information. This Privacy Policy outlines what data we collect, how we utilize it, and the steps we take to keep it secure.
Information We Gather
Personal Information
When you engage with our website, make reservations, or use our services, we may collect personal data such as your name, contact information, travel preferences, and interests related to gaming, dining, and entertainment.
Technical & Usage Data
To enhance our digital platforms, we collect information like IP addresses, device types, browser details, and your interactions with our site and services.
How We Use Your Information
Customized Guest Experiences
We use the data you provide to personalize your stay—offering seamless check-ins, tailored in-room services, and dining experiences that match your preferences.
Exclusive Offers & Communication
With your consent, we may share news, promotional content, or event invitations based on your interests and previous interactions.
Security & Compliance
Your data may be used to support system security, enforce operational standards, and comply with legal or regulatory obligations.
When We Share Information
Trusted Third-Party Services
To ensure a smooth guest experience, your information may be shared with select partners—such as reservation platforms, marketing services, and tech support—who are bound by strict confidentiality agreements.
Legal Disclosures
We may release your information when legally required to do so or when necessary to protect our guests, property, or rights under applicable law.
How We Safeguard Your Information
Advanced Protection Practices
We implement modern security technologies and routinely update our systems to guard against unauthorized access, data breaches, or misuse of your personal information.
Your Privacy Choices
Access & Update
You have the right to access, correct, or update any of your personal details. Our guest support team is ready to assist with such requests.
Communication Preferences
You can manage or opt out of promotional emails or messages at any time using the links provided in our communications or by updating your preferences.
Policy Updates
We may revise this Privacy Policy periodically to reflect enhancements in our services, technological advancements, or legal obligations. Significant updates will be clearly communicated through our digital platforms.
By using Lumadro Hotel & Casino’s website and services, you agree to the practices and terms described in this Privacy Policy.